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About The Mayflower
The Mayflower is a theatre that presents large scale touring productions of West End musicals, opera, ballet and pantomime with occasional one night concerts.
The Mayflower is managed by a charitable trust and receives no public funding.
Times and Prices
The Mayflower presents around 350 each year. Performances are at 7.30pm with 2.00pm matinees on
Thursday and Saturday. Typically, prices range from £14.50
to £29.50 with £4.00 discounts for over 60s, students and people claiming Disability Living Allowance. £5.00 discounts for groups and half price tickets for Under 18s. There are many variations and discounts are not always available.
Wheelchair spaces are sold at £5.00 at performances when discounts are available.
Location
The Mayflower is located in Commercial Road in the centre of Southampton.
Contact Details
The Box Office number is 023 80 711811
The Minicom number is 023 80 238937
The administration number is 023 80 711800
Accessible Parking 
Southampton Central train station and a taxi rank are approximately half a mile from The Mayflower. All buses stopping on the north side of the station are convenient for The Mayflower. There is currently no public parking at The Mayflower. The West Park Multi-Storey car park behind The Mayflower has accessible parking.
How Accessible is the Building?
The theatre has six levels: Stalls, Foyer (Entrance Lobby), mid Circle, Rear Circle & Empire Suite, Wessex Suite,
Balcony. All seating areas are accessed by steps except the back rows. The foyer is accessible by two steps. A ramp gives access to the rear of the Stalls. Work to make the ramp less steep will commence in 2005.
A lift gives access from the rear stalls to all levels except the Balcony. There is level access from the lift to the street.
Some signage is clear and accessible; improvements to the rest are being implemented in 2004-5. The current lighting within the building is due to be changed in 2005 to improve visual accessibility.
All stairs within the building have contrasted edges. All doors open outwards and are wide enough for a wheelchair user. All doors on level access routes have push button motorised opening. There are no glass doors.
There are 20 wheelchairs spaces. In the Circle, there are 4 spaces integrated into the back row seating. In the Stalls, there are 16 spaces of which 8 are integrated into the back row seating. The seat at each end of the back row has a moveable arm to facilitate transfer from a wheelchair. By mid-2005, we plan to introduce further wheelchair spaces near the front of the stalls for patrons in wheelchairs who are also visually impaired.
Ticket Sales
There are two ticket counters. The one at The Mayflower offers a loop system but is not wheelchair accessible. The one at WestQuay shopping centre is wheelchair accessible and offers a low counter as well as a loop system.
The Box Office number is 023 80 711811
The Minicom number is 023 80 238937
Toilets 
There are accessible toilets at rear Stalls, rear Circle and Wessex Suite levels.
Access Information   
A leaflet called ‘Accessible To All’ lists the Mayflower’s facilities and services for people with disabilities.
Another leaflet specifically describes the Infrared Amplification System for people with hearing impairment.
Both leaflets are available in Braille and large print formats.
A summary of facilities and services is published in each seasonal brochure. Detailed information including The Mayflower’s Equal Opportunities Policy can be viewed on; www.the-mayflower.com by clicking About Us and then Accessibility.
Many of the customer service staff have received Disability Awareness and Deaf Awareness training. Some have knowledge of British Sign Language, (BSL).
Access enquiries should be directed to the Box Office in the first instance.
Guide Dogs
Four pairs of Seats are reserved for patrons who are visually impaired and their guide dogs at the front of the Stalls. Water is provided for guide dogs.
Although no formal kennel arrangements are available, if a dog becomes disturbed by the production, it can be looked after elsewhere in the building.
Orientation and Touch Tours
The Mayflower provides Orientation Tours of the building including Backstage. Maximum 30 people. There is currently a charge of £50 except to educational organisations. Tours can be adapted for groups or individuals with disabilities.
A Touch Tour version is available. Contact Lesley King on 023 80711800 or email lesley.king@mayflower.org.uk
BSL Interpreted
Captioned
and Audio-Described Performances
Every production that runs for more than one week includes at least one sign language interpreted performance, one open captioned performance and one audio-described
performance. Seats are reserved in the best positions for use
by patrons wishing to take advantage of these performances. A designated member of staff is available to help patrons at these performances.
If possible, touch tours are provided in conjunction with audio-described performances.
Infrared and Loop
An infrared amplification system for customers who are deaf or hearing impaired operates within the auditorium. Headsets can be reserved in advance and are available from the box office or, at accessible performances, from a dedicated member of staff.
A Loop system is available at the Box Office counter.
Accessible Format Information
  
Braille and large-print programmes are available for all productions running for more than one week. Braille and large print versions of The Mayflower’s season brochure and accessibility leaflets are available.
Website
The web address is; www.the-mayflower.com
Tickets can be purchased online. The website is 100% accessible (World Wide Web Consortium, Web Accessibility Initiative, Web Content Accessibility Guidelines, Triple-A compliant).
Mailing List
Customers periodically receive postal mailings and emails. They can also subscribe to a free email news service when they visit the website.
Premium Membership offers advance booking and currently costs £17 (£12 for concessions).
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